SUMMARY

Front-end Web and CSS developer, senior information designer, and content delivery specialist providing consulting and contracting services for usable, accessible, standards-compliant and cross-browser compatible websites, intranets, online information systems, and user interfaces. Specialty in Content Migrations, Accessible Web Design, and Section 508 accessibility.

• Assists businesses, organizations, and individuals in using the World Wide Web and other online technologies to promote their ideas, products, and services more effectively.
• Employs the latest technologies, such as structured XHTML and cascading style sheets (CSS), while ensuring compliance with W3C content guidelines and Section 508 accessibility standards.
• Translates user needs into universal and accessible information design, website architecture, and user interfaces.
• Collaborates on cross-functional project teams, and trains others in Internet technologies and the development of accessible information designs.
• Organizes content repositories and writes effective Web content, documentation, marketing communications, and technical specifications.

TECHNICAL HIGHLIGHTS

Internet Technologies:	HTML, XHTML, CSS, XML, JavaScript & jQuery Integration
Web Tools:	Adobe Creative Suite (Dreamweaver), Adobe Photoshop, CSE HTML Validator, TopStyle Pro, Beyond Compare, JIRA, Perforce, Subversion and Tortoise SVN, FTP clients, etc., for both Linux and Windows Server
Application Software:	Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat Professional (PDF), Microsoft Visio, etc.
Accessibility Tools:	Deque Worldspace, HiSoftware AccVerify, WebAIM WAVE, Cynthia Says, JAWS, Dragon NaturallySpeaking, etc.
Content Management Systems:	Microsoft SharePoint, Oracle Universal Content Manager (UCM), Oracle PortalAS, Interwoven Teamsite, etc.
Database Applications:	Oracle RDBMS, Lotus Notes, etc.
Operating Systems:	Microsoft Windows, Unix, Macintosh OS, MVS

EXPERIENCE

2002 to Present:
Gardner Information Design, Inc., Arlington, MA
Information Designer / Consultant (self-employment)

• Contracts and freelance projects in front-end web development, information architecture, and content delivery for enterprise organizations (www.gidi.biz/projects.html).
  [Project breakout provided below]
• Development of custom and accessible websites for small businesses, professionals, and non-profit organizations (www.gidi.biz/custom.html).
• Founder of Boston-IA (www.Boston-IA.org), a professional organization advocating for Accessible Web Design and "Making Internet Accessibility Mainstream", in 2003.
• Volunteer on the IS team administering a Joomla! website for Agile New England (www.agilenewengland.org).

March - June 2011:
Federal Reserve Bank of Boston, Boston, MA
Web Designer (contract)

• Designed the user interface for an internal web application from specifications, an HTML prototype, and user interviews.
• Built the XHTML templates and cascading stylesheets (CSS) for the front end of the application.
• Tested the integrated application and reported issues to the back-end developers.
• Chief responsibility for ensuring compliance with Section 508 accessibility standards, completing a Voluntary Product Accessibility Template (VPAT) document, and educating the rest of the team about accessibility issues.

August - December 2010:
RSA (The Security Division of EMC), Bedford, MA
Web Developer (contract)

• Development of CSS and HTML for GUI toolkit components used in building RSA web-based applications.
• Participation on an international team with other developers and the User Experience Design team.
• Testing and bug-fixing for three code drops in a rapid development environment including the use of Dreamweaver, Perforce, JIRA, Tomcat, Javascript, and Sencha ExtJS components.
• Contributed recommendations for Accessibility compliance and CSS best practices.

May - June 2010:
Nuance Communications, Inc., Burlington, MA
Web Developer (contract)

• Participated on a collaborative team developing a web site redesign of Nuance.com [version launched September 2010].
• Performed content management analysis using Microsoft SharePoint.
• Established contribution regions in Oracle Universal Content Manager (UCM) and Site Studio.

March - April 2010:
Beam Interactive and Relationship Marketing, Inc., Boston, MA
Web Developer (contract)

• Participated in the development of strict XHTML/CSS page templates for Common Cents Mobile, an e-Commerce web site developed for Virgin Mobile [launched May 2010, now payLo by Virgin Mobile].
• Performed quality assurance testing prior to conversion to XSL and 3rd-party content management.

November 2007 - August 2009:
The Andover Companies, Andover, MA
Process Documentation Consultant (freelance projects)

• May 2009 - August 2009: Converted mainframe, network, and web application documentation from the local area network into an open-source wiki (DokuWiki) to facilitate access by the Technical Services group of the Andover insurance companies.
• Added Massachusetts Personal Information Security Protection policy and compliance information to the wiki.
• October 2008 - January 2009: Reorganized an online repository of technical documentation and developed an HTML interface for an audience of technical support personnel.
• November - December 2007: Produced documentation of Information Technology policy and procedure processes for annual audit purposes.

July 2008 - March 2009:
Cramer, Norwood, MA
Presentation Engineer (projects)

• Developed over two dozen web sites, microsites, HTML emails, prototypes, and application templates for state-of-the-art marketing campaigns for Cramer clients (www.crameronline.com).
• Employed hands-on XHTML and CSS development, integrating Photoshop composites, JavaScript routines, and Flash players, to construct Web pages in Windows, .NET, and various content management environments.
• Worked with project managers, visual designers, information architects, other front-end web developers, back-end programmers, and Flash developers in a rapid-paced development environment.

April - December 2008:
Isovera, Cambridge, MA
Accessibility Lead (project)

• Served as accessibility expert and user interface consultant on a project to redesign the Massachusetts Accessible Housing Registry (MassAccess) for the Massachusetts Citizens' Housing and Planning Association (CHAPA) [version launched December 2008].
• Developed flexible web page layouts (XHTML & CSS) and accessible forms for integration into a PHP web application and SQL database, to enable people with disabilities and others to search for accessible and affordable housing online.
• Participated in user interface design for interactive elements of the web application, and information architecture and content management for the Help & Resources section.
• Tested the completed web application for compliance with U.S. Government Section 508 and Commonwealth of Massachusetts Enterprise Web Accessibility Standards, as well as performing browser compatibility and heuristic quality assurance testing.

May - September 2007:
Fresenius Medical Care North America, Lexington, MA
Web Content Designer (contract)

• Participated in redesign of the Fresenius Medical Care NA intranet.
• Performed content analysis and information architecture to organize over 15,000 documents for intranet delivery.
• Created web page layouts using Oracle content management products (Oracle Universal Content Manager and Oracle PortalAS), HTML/XHTML, and cascading style sheets.

January - April 2007:
Blue Cross Blue Shield of Massachusetts, Boston, MA
Information Architect (contract)

• Redesigned the Health & Dental Plans section of the Blue Cross Blue Shield of Massachusetts web site (www.bluecrossma.com), to support Massachusetts universal health care reform.
• Created site maps and wireframes, and reviewed and monitored content management data entry.
• Created wireframes and site maps for other Blue Cross Blue Shield web initiatives, including a microsite featuring supplemental health plan benefits.

March 2006 - April 2007:
Knowbility, Inc., Austin, TX
Program Director, AIR-Boston (project)

• Directed a project to bring Knowbility's Accessibility Internet Rally (AIR), an accessible Web design education and awareness program, to the greater Boston area (www.Knowbility.org).

August - December 2006:
Blue Cross Blue Shield of Massachusetts, Boston, MA
Process Documentation Consultant (contract)

• Organized process documentation for the Enterprise Testing Solutions group (responsible for the quality assurance of all BCBSMA software development projects).
• Created process and user documentation regarding application testing and test tracking (including use of the Mercury Quality Center test management system).
• Consulted on documentation strategies to support department activities for user acceptance and automation testing.

August - December 2005:
TecAccess LLC, Rockville, VA
Senior Accessibility Consultant (consulting projects)

• Converted the 200-page TecAccess website to accessible XHTML and CSS (www.TecAccess.net), demonstrating accessibility best practices.
• Prepared contract proposals for Section 508 and Telecommunications accessibility projects for major clients and government agencies.
• Made PDF documents accessible on behalf of U.S. government agencies.

January - July 2005:
Blue Cross Blue Shield of Massachusetts, Boston, MA
Technical Writer (contract)

• Reorganized the BCBSMA Quality Assurance process library to support enterprise-wide application development projects.
• Documented the system development lifecycle for Information Technology project managers.

November - December 2004:
Fidelity Investments, Merrimack, NH
Technical Writer (contract)

• Participated in the creation of Human Resource policy and procedure documentation for a national banking institution client, using Lotus Notes.

January - July 2004:
Staples, Framingham, MA
Front-End Web Developer (contract)

• Participated in a major redesign of Staples.com [version launched July 2005].
• Hand-coded XHTML and CSS, employing strict modular design (Macromedia HomeSite).
• Built Web pages and page templates for dynamically generated content, according to page comprehensives and design specifications.
• Tested Web pages for cross-browser compatibility and ensured consistency with strict in-house standards.
• Participated in the maintenance and structuring of the project source control library.

MEMBERSHIPS

• Boston-IA (founder, www.Boston-IA.org)
• Usability Professionals Association (UPA)
• Boston CHI
• Agile New England (ANE)
• STC AccessAbility SIG
• International Webmasters Association (IWA)
• HTML Writers Guild (HWG)

WORKSHOPS, SEMINARS & CONFERENCES

• Dragon NaturallySpeaking User Group Conference, 2011
• Accessibility Unconference at Adobe Systems, 2010
• IEEE Conference: Accessing the Future, 2008
• Site Search Analytics with Lou Rosenfeld, 2008
• HTML Writers Guild: Photoshop for the Web, 2008
• Aging by Design Conference (Bentley University), 2004, 2005 & 2006
• HTML Writers Guild: Design Concepts; HTML Forms, 2004
• XML Workshop, 2004
• Watchfire Accessibility Seminars, 2002-2003
• Corporate and e-Business Portals, 2002
• XML for Technical Communicators, 2002
• Moving from HTML to XML, 2002

EDUCATION

School of Professional and Continuing Studies, Northeastern University, Boston, MA

• January 2003 - June 2004: Graduate certificate in Accessible Web Design/Interactive Design, with specific focus on accessibility and universal design principles.

State University of New York at Stony Brook, Stony Brook, NY

• Master of Arts in English (permanent teaching certification)
• Bachelor of Arts in English, summa cum laude